Yes - we are constantly doing deals with our partners to get the best rates and were we get the savings we pass these on to you so you can increase your commission levels, for example - book any Orlando airport to Disneyworld and you can mark-up your commissions to 25% and still be competative, this also applies to other destinations - give it a try

If your part of a consortium we need to know the billing email address.
If your consortium is not listed please contact us with your consortium details and we will look at setting up an account with your nominated consortium.
You can contact us at - support@diy-taxis.com or tel us on 0845 450 4333

If you are not part of a consortium, don't worry we can still set you up with an account.
Just enter no consortium

Factor is basically your commission rate, the system defaults all agents with a 15 Factor rating, meaning 15%

Yes, you can change the factor rate in two ways -

1) Under Account Manager - Change account details, from here you can change your default factor for all price results.

2) On the results page you can change the factor rate of any single result by changing the rate within the search bar.

Please note: You can change the rate in the results search bar to any % which means you have the choice to mark up above your rate or decrease the rate.
If you choose this option and change the rate just click the search button again to see the amended gross price.

Yes, again by using the factor rate you have control of the final price.
If your client is unsure about your first price you can amend the factor rate to make a discount

From time to time Diy-Taxiagents.com will negotiate with its operators a special rate for a route - by doing this we will pass the savings to our net fares meaning you have a higher mark-up factor earning more commission
We will promote these negotiated rates on the home page and also in the Promotion tab so look out for these regularly

Yes!
When you sign-up for diy-taxis.com your setting up an admin user account, within this you can also set up individual users within your agency.
You can also track reports on the agency or by user

Yes!
If your logged into the system as the admin user you can change user details, delete users and again add users.
To do this - click on Account Manager - Change Agent Details - now select the user you want to amend

At diy-taxis.com we have looked at many of our competitors websites and have noted that it is always best to leave the search bar visible at all times, so you will see our search box always on the right of the page.
Simply fill in all the details and click search, you will be presented with a fare for your client.
Please pay attention to the flight times - these must be correct as some of our partners add a night time or weekend supplement.

If you search an airport or a resort that is not listed simply click on the "not listed" tab in the dropdown box, this will lead you to our bespoke request page - simply fill in the quick details and we will endeavour to get a rate for you

Yes!
Just click on the Account Manager - Booking Search - enter the clients name or booing ref number and submit.
From here you can Amend - Cancel - Resend details etc
Please note our terms and conditions with regards to Amendments and Cancellations, as there may be fees involved under certain conditions

All our transfers are subject to our partners confirmations.
The system will allow a booking to be made subject to this condition, if a transfer cannot be fulfilled we will notify you or if possible seek an other alternative with an other supplier within 24hrs.
If a booking needs to take place within 24hrs we recommend contacting us first before applying for the booking online.

Whilst we endeavour to operate a door-to-door service with our transfers, on some occasions this may not be possible where a shuttle (shared) transfer has been booked. Where it is not physically possible for us to access certain hotels & apartments, due to their location i.e. Old Town, Beachfront & local festivities, we will always ensure you are taken to the nearest drop off point.
We will not be responsible for payment of local taxis. Shuttle (shared) Transfers do not operate to private homes or timeshare apartments

Diy-taxis.com feel that because your selling the transfer we should also be selling you the agency.
In a unique way of doing this and not offered by any other transfer company, we can use your logo at the top of every E-Ticket keeping the focus on your company to the client.
The only reference to diy-taxis is our mascot "the bulb man" the diy_taxis ref number and the support email address found in the E-Ticket.
We keep the bulb man there so our partners recognise him as diy-taxis.com

If the file size of your logo is too large for the online system, you can email your logo direct to - support@diy-taxis.com

Most taxis are able to accommodate a suitcase and one piece of hand luggage per person. (Up to 4 passengers per taxi, children and babies count - except in certain destinations where the maximum is 3 passengers).

If you are travelling with excess luggage for example pushchairs, wheelchairs, golf clubs, skis or any other out of the ordinary items, it is imperative we are made aware as extra charges maybe applicable. Failure to do so will result in additional charges incurred by the passengers locally.

Most resort taxis can carry up to 4 passengers.
For private transfers infants and children do count as one person.
On shuttle transfers there will be no charge for children under 3 years of age (providing they sit on an adults lap, and do not occupy the front seats of the vehicle). Children aged three and over will occupy a seat and therefore will be charged for that seat.
Laws are different in many countries relating to the use of child seats, for infants and children we strongly recommend parents take their own child seats to ensure adequate safety in foreign countries and to comply with local legislation.
As with car rental policy it is also the parents responsibility to fit the seat.
Most airlines do not charge for the carriage of child seats and pushchairs. We do not always have the facility locally to provide infant or child seats in our vehicles

A one-way transfer price will include a single journey, either from your arrival airport, to your accommodation or from your accommodation to your departure airport.
A return booking includes both the arrival and departure transfer from airport to accommodation upon arrival and from accommodation to airport on departure.
One main piece of luggage and one piece of hand luggage.

When you make a booking you will automatically get an email stating that the booking is being processed.
We aim to confirm all bookings within 24hrs were possible.
Once the confirmation has been received from our partners the E-Ticket will automatically be emailed to you to the email address you provided when signing up

Yes!
Under the Account Manager - Booking Search - enter the clients name or booking reference.
You will see the booking details - you will also see a tab "re-send" click this tab and select "E-Ticket"
The E-Ticket will be automatically emailed to you